Cape Ann Museum & CAM Green Visitor Service Representative

About the Opportunity 

The Cape Ann Museum (CAM) is a leading regional museum, a treasure and force unto itself on Cape Ann, at the epicenter of artistic and marine history in the Northeast. The Museum’s nationally significant collection includes fine and decorative arts and artifacts relating to Cape Ann’s earliest days as a major fishing and shipping port, its mid-19th century role in the granite industry, and the numerous artists who were attracted to its singular charms of light and sea, including such well known painters and sculptors as Fitz Henry Lane, Winslow Homer, Cecilia Beaux, John Sloan, Edward Hopper, Milton Avery, Anna Hyatt Huntington and Walker Hancock.  

With the 2020 completion of a new campus at the Cape Ann Museum Green (CAM Green), including the state-of-the-art collection, curatorial and gallery space, the Janet & William Ellery James Center, these new facilities address the Museum’s needs for expanded collections storage, exhibition and community programming space which were critical components of the Museum’s 2018–2023 Strategic Plan. This CAM Green campus, which is now the Museum’s temporary base of operations while its Downtown campus is closed for renovations, provides the Museum with new ways to engage, excite and connect with an increasingly broader audience. Ample green space at CAM Green has been reserved at the 3.7-acre site for public year-round enjoyment and a sculpture park is also envisaged. 

Job Summary 

Reporting to the Visitor Services and Store Manager, Visitor Services Representatives are the first contact with Museum visitors and play a vital role in providing quality visitor experiences.  Successful candidates must be comfortable working in a fast-paced environment, as they perform a variety of duties including selling general admission, event and programming tickets, merchandise sales as well as Museum Memberships while providing exceptional customer services in person and over the phone. The Visitor Service Department works as a team to cover the responsibilities listed below.  

Key Responsibilities 

• Provide a warm and engaging customer service experience to all visitors and maintain a well-informed, working knowledge of Museum exhibitions, partnerships, and public programs at both of CAM’s locations. 

• Position location will vary between campuses and responsibilities focused on particular campus. 

• Assist with daily operations including sales of admission, event and programming tickets, memberships, and data collection. 

• Assist with sales, restocking, & monitoring the CAM Store. 

• Monitoring, packing & shipping online store sales. 

• Assist docents in preparation of guided tours.  

• Respond to phone & email inquiries.   

• Maintain a clean and organized welcome desk, re-stock museum printed collateral, store supplies. Etc. 

• Support the general operations and activities of the Museum in other duties as assigned by the Visitor Services Manager. Role is a fluid position requiring flexibility taking on different assigned tasks 

• Facilitate visitor support and wayfinding on both campuses. 

• When at CAM Green, monitor the campus and buildings along with any exhibits occurring at the Janet & William Ellery James Center. 

Qualifications 

• Excellent customer service and communication skills.  

• Must be a self-starter and comfortable working on own. 

• At least 6 months of related experience including cash handling experience preferred. 

• Poise, maturity, flexibility and aptitude to work as a collaborative team player in multi-tasking environment with demonstrated flexibility to meet shifting demands and priorities. 

• Knowledge of ticketing and point of sales systems (Blackbaud/Altru is a plus)  

• Strong computer skills (Microsoft Office Suite is a plus) 

• Appreciation of the Museum’s mission preferred.  

• Ability to work weekends. 

• Ability to work some nights, early mornings as events and meetings require. 

• Capability to lift up to 20Ibs and capacity to stand for extended periods. 

• Have transportation method to both the Downtown Campus and the CAM Green.                   

Details
Start: Position is available immediately. 

Hours: Thurs – Sun. Approximately 28 hours/per week split over 4 days. Some flexibility may be required and occasional after-hours events. Opportunity for full time in 2026. 

The Cape Ann Museum is committed to diversity among its employees and encourages qualified candidates from all backgrounds to apply.  For consideration, please submit your cover letter and résumé to: resumes@capeannmuseum.org.  The cover letter may be in a traditional format or an explanation of why you would be a good fit for the position. You may also submit your materials via postal mail to: Human Resources, Cape Ann Museum, 27 Pleasant Street, Gloucester, MA 01930.