Castle Hill--Seasonal Retail Associate

Posted: 03/08/2023

Retail?Associates?perform the essential function of welcoming all guests to Castle Hill on the Crane Estate and selling merchandise in the Gift Shop and/or Welcome Cottage.  

They are crucial as ambassadors of The Trustees, introducing guests to Gift Shop merchandise, directing guests to refreshments and amenities, and sharing the many benefits of membership. 

Essential Functions: 

  • Operate Shopify POS system to sell merchandise/refreshments.  

  • Maintain supplies. This includes but is not limited to restocking and maintaining inventory as needed and alerting Manager as to inventory levels. 

  • Independently open and close the Gift Shop, including starting and closing register sales sessions and reporting sales. 

  • Upon request, work at the tour desk and/or welcome cottage directing visitors and selling merchandise, tickets, and memberships. 


  • Able to provide respectful, exceptional customer service to all guests with a friendly, courteous, and confident demeanor. 

  • Able to learn and use POS and Ticketing systems, handle cash, and make credit card sales. 

  • Able to handle multiple tasks and unexpected situations in a calm manner. 

  • Team-oriented, with a professional, positive attitude towards all staff, volunteers, and guests. 

  • Availability to work at least one day each weekend and some evenings and holidays.