Group Rooms Reservations Coordinator - Beauport Hotel

Responsibilities:

• Assisting with setting up room blocks for social and corporate events within the property management system
• Cross referencing wedding guest lists to our property management system to ensure couples have accurate guest information
• Provide rooming lists to clients from room blocks
• Assisting with reservations team to ensure reservations for social and corporate events are correct
• Inputting group rooming lists using property management system and assisting with revising room blocks to maintain the required number of available rooms
• Assisting with proper billing of accounts according to accounting policies
• Process all reservation requests, changes, and cancellations received by phone or mail from clients
• Assisting on all other tasks that the Revenue Manager or designated representative requires

Job Requirements:

• Minimum of 1 year in a reservations or other customer service role preferred
• Must be detailed oriented
• Must demonstrate exceptional verbal and written communication skills and possess excellent telephone etiquette to effectively and courteously relay accurate information to the guest and in collaborations with the team
• Must have ability to multitask in a high volume environment
• Must have the ability to perform well in a high stress environment

Skill Requirements:

• Proficient in English, required
• Proficient in PMS RoomMaster, preferred
• Proficient in Microsoft Excel, preferred
• Familiarity with TravelClick Channel Management and Ihotelier, preferred

* Nights and weekends may be required. This is a 20-hour week position.

 The Beauport Hospitality Group is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color, national origin, gender, age, religion, disability, sexual orientation, veteran status, or any other status or characteristic protected by law.