Castle Hill--Guest Services Associate

Do you love helping people and seeing visitors leave with a smile on their face?  Do you know that when guests are greeted warmly, it sets the tone for the rest of their visit?   

If so, we want you to join our dedicated and lively team of Guest Services Associates! Members of our guest services team are cheerful, professional, and knowledgeable and make our guests feel welcome, valued and important.  Every day is different but our associates continually provide exemplary customer service. 


Essential Functions: 

  • Welcome and orient visitors upon arrival while providing information about the property and the programs available each day  

  • Establish a positive visitor experience and provide excellent customer service 

  • Make visitors aware of the menu of tour options, rates, etc. 

  • Sell tour tickets, visitor amenities, and Memberships at the site 

  • Assist visitors and answer questions cheerfully throughout the day 



  • Prior experience in customer service or retail preferred 

  • Respectful of all visitors and able to provide exceptional customer service 

  • Comfortable and proficient with point-of-sale systems 

  • Reliable and committed to the position, the site team, and the mission of The Trustees  

  • Able to multi-task and handle larger crowds