Cocktail/Lounge Server - 1606 Restaurant & Oyster Bar

Beauport Hotel is seeking a Cocktail/Lounge Server to join our team! The Cocktail/Lounge Server should possess and maintain a full working knowledge of food and beverage menu options in order to make suggestions to the guests. This server should maintain professionalism while having fun and being friendly.

Required Experience:

• 2 years serving experience in a high volume restaurant
• TIPs certificate
• Prior Wine/Liquor knowledge
• Ability to upsell
• Ability to work in a team working environment
• Successful experience in handling large parties
• Ability to operate smoothly under pressure and stress

Essential Functions:

• Greet and interact with customers in accordance with company standards
• Impart to the customer warmth and graciousness, much as you would give a guest in your own home
• Inquire throughout the course of the meal if the food, service, and dining atmosphere are to his/her satisfaction
• Be thoroughly familiar with menu items and related materials.
• Clean and maintain all working areas and equipment.
• Complete designated side work efficiently and thoroughly
• Use the suggestive selling method for building check averages
• Assist in resolving any complaints, and communicate disgruntled customers to the appropriate supervisor
• Undertake all reasonable tasks requested by supervisors
• Represent a positive working liaison with all other members of the kitchen and front of house staff
• Prepare and present bills to customers for payment using the point of sales system (POS)
• Obtain settlement from customers, either cash, credit or room charge, and settle bills using the POS system
• Practice guest safety and ensure correct billing to room when processing room charges
• Reconciliation cash, accurately charge credit cards, and make appropriate cash deposits at end of shift
• Close out and check out with manager once shift is complete
• Consciously assist in all company promotions when required
• Practice cleanliness and safety in all dining areas, liquor and wine storage areas
• Participate in daily staff meetings and department training meetings
• Understand and communicate daily specials and specialty menus to guests
• Deliver food consistent with expectations of proper timing of food courses
• Assist in training new employees and helping others
• Assist team members as needed to promote a positive teamwork environment
• Practice conscious knowledge of food allergies and safety, communicate effectively to guests with allergies, let manager know before ordering for guest