Cocktail/Lounge Server - 1606 Restaurant & Oyster Bar

Posted: 10/10/2023

Beauport Hotel is seeking a Cocktail/Lounge Server to join our team! The Cocktail/Lounge Server should possess and maintain a full working knowledge of food and beverage menu options in order to make suggestions to the guests. This server should maintain professionalism while having fun and being friendly.

Required Experience:

  • 2 years serving experience in a high volume restaurant
  • TIPs certificate
  • Prior Wine/Liquor knowledge
  • Ability to upsell
  • Ability to work in a team working environment
  • Successful experience in handling large parties
  • Ability to operate smoothly under pressure and stress

Essential Functions:

  • Greet and interact with customers in accordance with company standards
  • Impart to the customer warmth and graciousness, much as you would give a guest in your own home
  • Inquire throughout the course of the meal if the food, service, and dining atmosphere are to his/her satisfaction
  • Be thoroughly familiar with menu items and related materials.
  • Clean and maintain all working areas and equipment.
  • Complete designated side work efficiently and thoroughly
  • Use the suggestive selling method for building check averages
  • Assist in resolving any complaints, and communicate disgruntled customers to the appropriate supervisor
  • Undertake all reasonable tasks requested by supervisors
  • Represent a positive working liaison with all other members of the kitchen and front of house staff
  • Prepare and present bills to customers for payment using the point of sales system (POS)
  • Obtain settlement from customers, either cash, credit or room charge, and settle bills using the POS system
  • Practice guest safety and ensure correct billing to room when processing room charges
  • Reconciliation cash, accurately charge credit cards, and make appropriate cash deposits at end of shift
  • Close out and check out with manager once shift is complete
  • Consciously assist in all company promotions when required
  • Practice cleanliness and safety in all dining areas, liquor and wine storage areas
  • Participate in daily staff meetings and department training meetings
  • Understand and communicate daily specials and specialty menus to guests
  • Deliver food consistent with expectations of proper timing of food courses
  • Assist in training new employees and helping others
  • Assist team members as needed to promote a positive teamwork environment
  • Practice conscious knowledge of food allergies and safety, communicate effectively to guests with allergies, let manager know before ordering for guest